> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/operations/utility/bulk-sms.md).

# Bulk SMS

The Bulk SMS page allows you to send mass SMS messages to many recipients efficiently. This feature can be used for various purposes, such as sending notifications, alerts, marketing messages, or promotional offers.

### **Accessing the Bulk SMS Page**

1. Log into the banking application using your credentials.
2. Navigate to the "**Operations**" section.
3. Select **Utility** from the dropdown.
4. Select the "**Bulk SMS**" page from the available options.

<figure><img src="/files/jJDrKNzROZzLOhzqwnrA" alt=""><figcaption></figcaption></figure>

### **Send Bulk SMS**

1. **Enter Phone Numbers:**
   * In the "Phone Number" field, enter the phone numbers of the recipients, separated by commas.
   * You can also import a list of phone numbers from a CSV file.
2. **Enter Account Numbers (Optional):**
   * If applicable, enter the account numbers associated with the recipients, separated by commas.
3. **Product:** Select the relevant product or service associated with the SMS message.
4. **Charge Account?:** Indicate whether the SMS charges should be billed to the customer's account.
5. **SMS Charge Per Notification:** Enter the cost per SMS message.
6. **Minimum Balance:** Set a minimum balance threshold for charging the customer's account.
7. **Send To Only Active Accounts?:** Check this box to send SMS messages only to active accounts.
8. **Message:** Compose the SMS message using plain text. You can use keyword substitutes to personalize the message (e.g., \[LastName], \[FirstName]).
9. **Keyword Substitutes:** Utilize the available keyword substitutes to insert relevant information into the message dynamically.
10. **Send SMS:** Click the "Send SMS" button to initiate the bulk SMS sending process.


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