> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/account-management/customer-information/customer-relink.md).

# Customer Relink

The Customer Relink feature allows CBA operators to link or relink a customer’s profile to one account within the system. This functionality is beneficial when a customer possesses multiple customer IDs and needs to eliminate irrelevant IDs to ensure that the customer retains only one.<br>

## Accessing the Customer Relink Page

1. Log into the application using your credentials.
2. From the dashboard, navigate to **Accounts** in the side menu.
3. Select **Customer Information** from the dropdown list.
4. Choose **Customer Relink** from the **Customer Information** dropdown list.

<figure><img src="/files/1mmlwQcRzdUAhHUT1iyO" alt=""><figcaption></figcaption></figure>

## Relink Customer Account

1. Click on the **Search** Button
2. Under the **Valid Customer ID** section, fill in the valid customer ID you want to retain.
3. Click on the **Search** Button
4. Under the **Invalid Customer ID** section, provide the additional customer ID you want to unlink/expunge from the customer account.&#x20;
5. Click on the **Search** Button.
6. Click the **Relink Customer** Button.&#x20;
7. Confirm the action by clicking the **“Yes, I want to proceed”** button.

<figure><img src="/files/5cbUPZeTYtgPXgnKrhu3" alt=""><figcaption></figcaption></figure>