> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/e-channels/internet-banking/configurations.md).

# Configurations

The Configurations page is where you manage the core settings that govern how internet banking behaves within Udara360, from activating or deactivating the channel entirely, to setting security rules, controlling which transaction types customers can perform, and defining session and card scheme parameters. Each setting is accessible from the left-side navigation menu within the page. This guide will walk you through every configuration option available.

## Accessing Configurations

1. Log into the application using your credentials.
2. From the dashboard, navigate to **E-Channels** in the side menu.
3. Expand **Internet Banking** and Select **Configurations** from the dropdown list

## Managing Configurations

### Activate / Deactivate Internet Banking

This setting controls whether internet banking is active across Udara360. Toggling this off disables the channel for all customers immediately.

1. Select Activate / Deactivate Internet Banking from the left-side menu
2. Toggle the Deactivate Internet Banking switch on or off
3. Click Update to apply the change

<figure><img src="/files/0dEP1iSlyWZeMBV4gpYs" alt=""><figcaption></figcaption></figure>

### Suspicious Event Check

This section allows you to configure which customer activities are flagged as suspicious events within the internet banking channel. You can enable or disable each event trigger independently.

The following suspicious events are available:

| Event               | Description                                                           |
| ------------------- | --------------------------------------------------------------------- |
| Device Change       | Triggered when a customer logs in from a new or unrecognised device.  |
| Maximum PIN Retries | Triggered when a customer exceeds the allowed number of PIN attempts. |
| Password Change     | Triggered when a customer changes their internet banking password.    |
| Password Reset      | Triggered when a customer resets their internet banking password.     |
| PIN Change          | Triggered when a customer changes their transaction PIN.              |
| PIN Reset           | Triggered when a customer resets their transaction PIN.               |

<figure><img src="/files/4abrLuhVYs8aXmyzM7V1" alt=""><figcaption></figcaption></figure>

#### Managing a Suspicious Event

1. In the **Actions** column, click the three vertical dots (⋮) next to the event you want to update&#x20;
2. Select **Modify** to update the trigger rule, or&#x20;
3. **View** to see the current configuration.

### Enabling 2FA (Two-Factor Authentication)

This section allows you to enable two-factor authentication for internet banking and select the method used to deliver the second factor.

1. Select **Enable 2FA** from the left-side menu
2. Toggle the **Enable 2FA** switch on
3. Select the Two Factor Authentication method; **Email** or **SMS**
4. Click **Update** to apply the change

<figure><img src="/files/sOyvB6PflmtNR92sYfl4" alt=""><figcaption></figcaption></figure>

### Activate/Deactivate Transfers And Bills

This section allows you to control which transaction types are available to customers through the mobile and internet banking channel.

1. Select **Activate/Deactivate Transfers And Bills** from the left-side menu
2. Toggle the relevant switches on or off; **Local Transfers**, **Interbank Transfers**, and **Bills Payment** can each be activated or deactivated independently
3. Click **Update** to apply the change

<figure><img src="/files/KN9keKmEHoxnHPhjIzVR" alt=""><figcaption></figcaption></figure>

### Other Configurations

This section allows you to set limits and parameters that apply globally across the internet banking channel.

1. Select **Other Configurations** from the left-side menu
2. Update the following fields as required:

| Field                     | Description                                                                                       |
| ------------------------- | ------------------------------------------------------------------------------------------------- |
| Maximum Password Attempts | The number of failed password attempts allowed before a customer's account is locked.             |
| Maximum PIN Attempts      | The number of failed PIN attempts allowed before the PIN is locked.                               |
| Session Timeout (Minute)  | The number of minutes of inactivity before a customer's session expires.                          |
| Supported Card Schemes    | The card schemes accepted on the platform — select one or more from Verve, Master Card, and Visa. |

3. Click **Update** to apply the changes

<figure><img src="/files/GpPcQQiMi4iBBF5EFbZV" alt=""><figcaption></figcaption></figure>