Configurations
The Configurations page is where you manage the core settings that govern how internet banking behaves within Udara360, from activating or deactivating the channel entirely, to setting security rules, controlling which transaction types customers can perform, and defining session and card scheme parameters. Each setting is accessible from the left-side navigation menu within the page. This guide will walk you through every configuration option available.
Accessing Configurations
Log into the application using your credentials.
From the dashboard, navigate to E-Channels in the side menu.
Expand Internet Banking and Select Configurations from the dropdown list
Managing Configurations
Activate / Deactivate Internet Banking
This setting controls whether internet banking is active across Udara360. Toggling this off disables the channel for all customers immediately.
Select Activate / Deactivate Internet Banking from the left-side menu
Toggle the Deactivate Internet Banking switch on or off
Click Update to apply the change
Suspicious Event Check
This section allows you to configure which customer activities are flagged as suspicious events within the internet banking channel. You can enable or disable each event trigger independently.
The following suspicious events are available:
Device Change
Triggered when a customer logs in from a new or unrecognised device.
Maximum PIN Retries
Triggered when a customer exceeds the allowed number of PIN attempts.
Password Change
Triggered when a customer changes their internet banking password.
Password Reset
Triggered when a customer resets their internet banking password.
PIN Change
Triggered when a customer changes their transaction PIN.
PIN Reset
Triggered when a customer resets their transaction PIN.
Managing a Suspicious Event
In the Actions column, click the three vertical dots (⋮) next to the event you want to update
Select Modify to update the trigger rule, or
View to see the current configuration.
Enabling 2FA (Two-Factor Authentication)
This section allows you to enable two-factor authentication for internet banking and select the method used to deliver the second factor.
Select Enable 2FA from the left-side menu
Toggle the Enable 2FA switch on
Select the Two Factor Authentication method; Email or SMS
Click Update to apply the change
Activate/Deactivate Transfers And Bills
This section allows you to control which transaction types are available to customers through the mobile and internet banking channel.
Select Activate/Deactivate Transfers And Bills from the left-side menu
Toggle the relevant switches on or off; Local Transfers, Interbank Transfers, and Bills Payment can each be activated or deactivated independently
Click Update to apply the change
Other Configurations
This section allows you to set limits and parameters that apply globally across the internet banking channel.
Select Other Configurations from the left-side menu
Update the following fields as required:
Maximum Password Attempts
The number of failed password attempts allowed before a customer's account is locked.
Maximum PIN Attempts
The number of failed PIN attempts allowed before the PIN is locked.
Session Timeout (Minute)
The number of minutes of inactivity before a customer's session expires.
Supported Card Schemes
The card schemes accepted on the platform — select one or more from Verve, Master Card, and Visa.
Click Update to apply the changes
Last updated