> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/e-channels/cards/card-request-log.md).

# Card Request Log

The Card Request Log gives you visibility into card requests submitted directly by customers through web and mobile channels, separate from the batch and admin-issued requests handled elsewhere in this section. This is where you'd come to check whether a customer's self-service card request has been picked up, collected, or fully treated, it is useful when a customer calls in asking about the status of a card they requested themselves. This guide will walk you through accessing and filtering this log.

## Accessing Card Request Log

1. Log into the application using your credentials.
2. From the dashboard, navigate to **E-Channels** in the side menu.
3. Expand **Cards** and Select **Card Request Log** from the dropdown list

<figure><img src="/files/C9C0kkJMPP5MquOooWiM" alt=""><figcaption></figcaption></figure>

### Each request carries one of the following statuses:

1. **Pending**: the request is still awaiting processing
2. **Collected**: the card has been collected by the customer
3. **Treated**: the request has been fully processed

> :pushpin:This page has no Actions column, it's a view-only log.

## Exporting the Records

1. Click the **Export** button at the top left of the page
2. Select your preferred format; **CSV** or **Excel**
3. The file will download automatically to your device

## Filtering the Records

1. Click the **Filter** button at the top right of the page
2. Enter the **Account Number** or **Account Name**
3. Select the **Card Type** or **Request Channel**
4. Set a request **Date range** (From/To), and/or select a Status; **Pending**, **Collected**, or **Treated**
5. Click **Apply** to display the filtered results

<figure><img src="/files/gbsay5N5U1ni2TClDOJc" alt=""><figcaption></figcaption></figure>

> :pushpin:Click Reset Filter to clear all applied filters and return to the full list.


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