Card Request Log

The Card Request Log gives you visibility into card requests submitted directly by customers through web and mobile channels, separate from the batch and admin-issued requests handled elsewhere in this section. This is where you'd come to check whether a customer's self-service card request has been picked up, collected, or fully treated, it is useful when a customer calls in asking about the status of a card they requested themselves. This guide will walk you through accessing and filtering this log.

Accessing Card Request Log

1. Log into the application using your credentials.

2. From the dashboard, navigate to E-Channels in the side menu.

3. Expand Cards and Select Card Request Log from the dropdown list

Each request carries one of the following statuses:

1. Pending: the request is still awaiting processing

2. Collected: the card has been collected by the customer

3. Treated: the request has been fully processed

📌This page has no Actions column, it's a view-only log.

Exporting the Records

1. Click the Export button at the top left of the page

2. Select your preferred format; CSV or Excel

3. The file will download automatically to your device

Filtering the Records

1. Click the Filter button at the top right of the page

2. Enter the Account Number or Account Name

3. Select the Card Type or Request Channel

4. Set a request Date range (From/To), and/or select a Status; Pending, Collected, or Treated

5. Click Apply to display the filtered results

📌Click Reset Filter to clear all applied filters and return to the full list.