Suspicious Transaction Report
The Suspicious Transaction Report is a key feature of your banking platform's fraud monitoring system. It lets you review and manage suspicious transactions. You can view detailed information about these transactions and customer details to take the right steps in addressing potential fraud risks.
Accessing the Suspicious Transaction Report
Log into your Internet Banking application using your administrator credentials.
Navigate to the Fraud Monitor section under E-Channel.
Select the Suspicious Transaction Report option.
Manage Suspicious Transactions
Upon accessing the Suspicious Transaction Report page, you will see a table displaying the details of all flagged transactions. This table includes the following information:
instrument number
The unique identifier for the transaction.
amount
The monetary value of the transaction.
rule name
The name of the rule that triggered the suspicious classification.
rule description
A brief explanation of the rule.
currency
The currency used for the transaction.
transaction direction
Whether the transaction was an inflow or outflow.
transaction email
The email address associated with the transaction.
customer email
The email address of the customer involved.
customer phone number
The phone number of the customer.
status
The current status of the transaction, either "Open" or "Closed."
actions
Options to view more details or close the case.
s/n (serial number)
The unique row identifier for the suspicious transaction.
account number
The account number associated with the suspicious transaction.
account name
The name of the account holder.
counterparty account number
The account number of the counterparty involved in the transaction.
counterparty account name
The name of the counterparty account holder.
branch code
The branch code where the transaction originated.
counterparty bank name
The name of the counterparty's bank.
To manage these suspicious transactions:
Thoroughly review the transaction details to understand the nature of the flagged activity.
If the transaction is legitimate, you can close the case by clicking the "Close Case" option under the Actions column.
For transactions that require further investigation, leave the status as "Open" to indicate the case is still active.
The "Export" button at the top of the page allows you to export the full report to Excel or CSV formats.
To filter the report based on specific criteria, use the "Filter" button and apply your desired filters.
If you need to reset the filters, click the "Reset Filter" button.
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