Reset Password
A step-by-step guide to updating your Udara360 password through Account Settings or recovering access using the Forgot Password flow.
Maintaining secure access to your Udara360 account is critical in a financial institution environment. Udara360 provides two distinct password management options to accommodate different situations - the Reset Password option for users who are already authenticated and wish to update their credentials proactively and the Forgot Password flow for users who are unable to log in.
This guide covers;
Change Password: For users who are logged in and want to update their password through Account Settings
Forgot Password: For users who are locked out and need to recover access to their account
1. Reset Password
This option is available to users who are currently logged into Udara360 and wish to update their password as part of routine account maintenance or in response to a security concern.
Step 1: Open Account Settings
Once logged in, locate your profile name displayed at the top right corner of the screen alongside your role designation. Click on your profile name to reveal a dropdown menu containing two options: Settings and Logout. Select Settings to proceed.
Step 2 : Navigate to Change Password
You will be directed to the Account Settings page. In the left sidebar, you will find three navigation options: Profile, Change Password, and Preferences. Click Change Password to access the password update form.
Step 3: Enter Your Password Details
The Change Password screen presents the following fields:
Current Password - Enter your existing password to authorize the change
New Password - Enter the new password you wish to use going forward
Retype New Password - Re-enter your new password to confirm accuracy
Ensure that both the New Password and Retype New Password fields contain identical entries before proceeding.
Step 4: Configure Security Questions (Optional)
Below the password fields, the change password screen includes a security questions section with the prompt: "Setup your security questions to further secure your account."
You may select up to three security questions from the provided options and supply an answer for each. If you prefer to create personalized questions, toggle the "Do you wish to create your own questions?" switch to enable custom question entry.
Note: Setting up security questions is optional but strongly recommended, as they provide an additional layer of account protection.
Step 5: Save Your Changes
Once you have completed all required fields, scroll down and click the save button to apply your new password. Your credentials will be updated immediately upon saving.
2. Forgot Password
This option is designed for users who are locked out of their Udara360 account due to a forgotten password. The process uses token-based authentication to verify your identity before granting access to reset your credentials.
Step 1: Navigate to the Login Page
Open your preferred web browser and enter your institution's Udara360 custom domain in the address bar. You will be directed to the Udara360 login page, where you will see the Email and Password fields alongside the Sign In button.
Step 2: Click "Forgot Password"
On the login page, locate the Forgot Password link positioned to the right of the Password field label. Click it to begin the password recovery process. You will be redirected to the Forgot Password page.
Step 3: Enter Your Registered Email Address
On the Forgot Password page, enter the email address associated with your Udara360 account in the Email Address field. Once entered, click the Next > button to proceed.
Important: Only email addresses that are registered on the Udara360 platform will be recognized by the system. If you enter an unregistered email address, the login page will display the following error message:
"Login failed. Invalid credentials. Forgotten password? Try resetting your password."
If you are unsure which email address is linked to your account, contact your system administrator for assistance.
Step 4: Complete Token Authentication
After clicking Next >, the system will automatically send a one-time authentication token to your registered email address. You will be directed to the Token Authentication screen, which will display the email address the token was sent to.
On this screen:
Open your email inbox and retrieve the authentication token
Enter the token in the Token field provided
Click the Confirm button to verify your identity and proceed
Note: If the token does not arrive in your inbox within a few minutes, check your spam or junk folder. If the token is still not found, click the Resend Token link on the Token Authentication screen to request a new one. Authentication tokens are time-sensitive and will expire after a short period - if your token expires, simply request a new one using the Resend Token link.
Step 5: Set Your New Password
Once your identity has been verified, you will be directed to a password reset screen. Follow the on-screen instructions to create your new password. Ensure your new password complies with your institution's security requirements before saving.
Security Best Practices
To maintain the integrity and security of your Udara360 account, adhere to the following guidelines:
Use a strong password - Your password should contain a combination of uppercase and lowercase letters, numbers, and special characters
Change your password regularly - It is recommended to update your password every 90 days to remain compliant with your institution's password management policy
Never share your credentials - Do not disclose your password or authentication token to any other person, including members of your IT support team
Log out after every session - Always log out of Udara360 when your session is complete, particularly when accessing the platform from a shared or public device
Report suspicious activity immediately - If you suspect that your account has been accessed without your authorization, contact your system administrator without delay
Troubleshooting
Token not received in inbox
Check your spam or junk folder. If still absent, click Resend Token on the Token Authentication screen
Token entered but not accepted
Your token may have expired. Click Resend Token to generate a new one and retry
Error message on login page
Confirm that the email address entered is the one registered with your Udara360 account
Unsure of registered email address
Contact your system administrator to retrieve your account details
Unable to complete password reset
Contact your system administrator or reach out to Udara360 Support for direct assistance
Last updated