Outward Transfers

The Outward Transfers page allows you to initiate transfers from your customers' accounts in Udara360 to accounts held at other banks across Nigeria, processed through interbank payment gateways such as NIBSS and Interswitch. This is the page you would use when a customer requests a transfer to a beneficiary at a different bank, whether through a teller, an operational workflow, or a channel-initiated request. Each transfer goes through a two-step process; account details first, then a transaction summary for confirmation and once submitted, you can track exactly where it stands using the status indicators on the list page. This guide will walk you through initiating an outward transfer, understanding transaction statuses, and managing transfer records.

Key Features

• Initiate Outward Transaction

• List Page Navigation: Access to return to the main list view

• Search Functionality: Quick access to search transactions

• Two-Step Process:

  1. Account Details

  2. Transaction Summary

Accessing Outward Transfer

1. Log into the application using your credentials.

2. From the dashboard, navigate to E-Channels in the side menu.

3. Expand Interbank Transfer and Select Outward Transfer from the dropdown list

Initiate an Outward Transfer

1. Click the Initiate Transfer button located at the page's top left

2. Input your search criteria. You can search by Account Number, Account Name, Customer ID, or Reference Number

3. Fill in the following Transfer Details:

   • Amount: Enter the transfer amount in the designated field

   • Beneficiary Bank: Select from the dropdown menu

   • Beneficiary Account Number: Enter the recipient's account number

   • Narration: Add a description or purpose for the transfer

4. Click Next to continue

5. Fill in the Transaction Summary details

6. Click Submit to initiate the transaction

7. Confirm the action to complete the transfer

Understanding Transaction Status

Each outward transfer moves through a series of statuses as it is processed. Use this section to understand what each status means and what action, if any, is required.

Status	Description
Pending	The customer has been debited, and the request has been queued for transmission to the processing gateway (e.g. NIBSS, Interswitch).
Processing	The customer has been debited, and the request has been sent to the processing gateway, awaiting a response.
Pending TSQ	A response has been received from the processing gateway, but final confirmation is still pending.
Confirm Manually	The response from the processing gateway does not clearly indicate success or failure, and the Transaction Status Query (TSQ) returned an indefinite response. This status requires manual review.
Processed	A successful transfer confirmation has been received from the processing gateway.
Reversed	The customer's funds have been reversed after the transaction was confirmed to have failed on the processing gateway.
Failed	The transaction failed and the customer was not debited.

What a successful transaction looks like

A transaction is successful when its status reaches Processed, this confirms the processing gateway has acknowledged the transfer and the funds have reached the beneficiary.

What a failed transaction looks like

A transaction has failed when its status shows Failed, this means the customer was not debited and no further action is required on your part. If a transaction was debited but later confirmed to have failed on the gateway, it will move to Reversed, and the customer's funds will be returned automatically.

When to take action

Transactions with a Confirm Manually status require your attention, the gateway response was unclear, so you'll need to manually verify whether the transfer was successful or not before proceeding.

Managing a Transaction

In the Actions column, click the three vertical dots next to a transaction to access the following options:

• Print Transaction Receipt: print a copy of the transaction receipt

• Download Transaction Receipt: download a copy of the transaction receipt

Filtering the Records

1. Click the Filter button at the top right of the page

2. Enter your preferred filter criteria

3. Click Apply to display the filtered results

📌Click Reset Filter to clear all applied filters and return to the full list.

Exporting the Report

1. Click the Export button at the top left of the page

2. Select your preferred format; CSV or Excel

3. The file will download automatically to your device