Bills Payment

The Bills Payment page allows you to process bill payments across multiple channels within Udara360, including mobile, web, and internet banking. You can pay for services such as betting, internet, airtime, and utility bills, with real-time transaction processing and status tracking to help you monitor every payment and keep detailed records for auditing and reconciliation. This guide will walk you through paying a bill and managing transaction records on the Bills Payment page.

Accessing Bills Payment

1. Log into the application using your credentials.

2. From the dashboard, navigate to E-Channels in the side menu.

3. Expand Bills Payment and Select Bills Payment from the dropdown list

How to Pay a Bill

1. Click the Pay a Bill button at the top left of the page

2. Search for the account using any of the following; Customer ID, Account Number, Account Name, or Reference Number

3. Click Search to find the relevant result

4. Choose the relevant account to continue

5. Select the Bill Type

6. Choose your preferred bill provider

7. Fill in the necessary information based on the bill type and click Continue

8. Select the relevant Account Signatory and click Proceed

9. Confirm the action to complete the payment

Tracking Transaction Status

Each bill payment carries a Vend Status that shows where the transaction stands:

• CONFIRMED - the payment has been completed successfully

• PENDING - the payment is still being processed

• PENDING PROCESSING - the payment is undergoing verification

📌The CBA Response column shows the message returned from the core banking application, such as "Posting successful" which confirms the transaction has been posted to the account.

Managing a Transaction

1. In the Actions column, click the three vertical dots next to the transaction you want to action

2. Select Verify Payment to re-check the current status of the transaction, or Download Receipt to download the transaction receipt

Exporting the Report

1. Click the Export button at the top right of the page

2. Select your preferred format; CSV or Excel

3. The file will download automatically to your device

Filtering the Report

1. Click the Filter button at the top right of the page

2. Enter your preferred filter criteria

3. Click Apply to display the filtered results

📌Click Reset Filter to clear all applied filters and return to the full report