> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/e-channels/internet-banking/enrolled-customer-profile.md).

# Enrolled Customer Profile

The Enrolled Customer Profile page gives you a central view of all customers who have been enrolled onto the internet banking channel within Udara360. This is the page you would come to when a customer contacts you about their internet banking access, whether they've been locked out, need their password count reset, or need to be deactivated. You can also modify a customer's profile details or view their full enrolment record directly from this page. This guide will walk you through all actions available on the Enrolled Customer Profile page.

## Accessing Enroll Customer Profile

1. Log into the application using your credentials.
2. From the dashboard, navigate to **E-Channels** in the side menu.
3. Expand **Internet Banking** and Select **Enroll customer Profile** from the dropdown list

<figure><img src="/files/EfPOEcSMqmdz9l0jHlIf" alt=""><figcaption></figcaption></figure>

## Manage Customer Profiles

In the Actions column, click the three vertical dots (⋮) next to the customer you want to action and select from the following options:

| Action               | Description                                                                                        |
| -------------------- | -------------------------------------------------------------------------------------------------- |
| Modify               | Update the customer's internet banking profile details.                                            |
| View                 | View the customer's full enrolment record.                                                         |
| Deactivate           | Disable the customer's internet banking access.                                                    |
| Reset Password Count | Reset the customer's failed password attempt count, restoring access if they have been locked out. |

## Filtering the Records

1. Click the **Filter** button at the top right of the page
2. Enter your preferred filter criteria
3. Click **Apply** to display the filtered results

<figure><img src="/files/hid2VQqor9Zrr24rEvZy" alt=""><figcaption></figcaption></figure>

> :pushpin:Click Reset Filter to clear all applied filters and return to the full list.