> For the complete documentation index, see [llms.txt](https://docs.udara360.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.udara360.io/core-features/e-channels/cards/batch-cards-request-isw.md).

# Batch Cards Request (ISW)

The Batch Cards Request page allows you to request cards in bulk rather than issuing them one at a time, this is useful when onboarding a large number of customers under the same card profile, such as during a fresh account opening drive or a card migration exercise. Each batch is processed against a card profile and host financial institution, and you can track its progress from generation right through to delivery. This guide will walk you through requesting a batch, monitoring its status, and managing the request once it's underway.

## Accessing Batch Cards Request

1. Log into the application using your credentials.
2. From the dashboard, navigate to **E-Channels** in the side menu.
3. Expand **Cards** and Select **Batch Cards Request** from the dropdown list

<figure><img src="https://4148303057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJO1GSxhJIrS0metPeFt%2Fuploads%2FS3QNaLz3djh92bnPrS91%2Fa585d387-af6b-4a5f-b77d-1ae36b3800f0.png?alt=media&amp;token=96b8d5b0-45bc-46cb-8a0e-d61523d631eb" alt=""><figcaption></figcaption></figure>

## Requesting Batch Cards

1. Click the **Request Batch Cards** button at the top left of the page
2. Select the **Card Request Type;** **Assigned Cards** or **Unassigned Cards**
3. Select the **Card Profile** from the dropdown options include **ISW\_VERVE**, **Opara-CardTypeT**, **NIBSS\_Afrigo**, **NET MFB ISW**, **UP\_Visa**, and **ISW\_Verve01**
4. Select the **Card Type**; **Default** or **VirtualUSSD**

<figure><img src="https://4148303057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJO1GSxhJIrS0metPeFt%2Fuploads%2F3AQC0ef2LmlmkPJzdnI7%2Fimage.png?alt=media&amp;token=86adcf0b-4de7-4355-8bb6-c60a76df1092" alt=""><figcaption></figcaption></figure>

## Managing a Batch Request

1. In the **Actions column**, click the three vertical dots<i class="fa-ellipsis-vertical">:ellipsis-vertical:</i>next to the batch request you want to action
2. Select **Revoke Request** to cancel the request, or
3. **Download Cards** to download the generated card file, or&#x20;
4. **View Zip Password** to retrieve the password for the downloaded file

{% hint style="info" %}
The Card Generation Status and Card File Generation Status columns show Processed or Failed independently of one another, so a batch can show one as successful while the other has failed.
{% endhint %}

## Exporting the Records

1. Click the **Export** button at the top left of the page
2. Select your preferred format; **CSV** or **Excel**
3. The file will download automatically to your device

## Filtering the Records

1. Click the **Filter** button at the top right of the page
2. Enter your preferred filter criteria
3. Click **Apply** to display the filtered results

<figure><img src="https://4148303057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxJO1GSxhJIrS0metPeFt%2Fuploads%2FTXqH8l6BzGnYCWQsBedz%2Fimage.png?alt=media&amp;token=787b6902-02fb-4659-8fee-e3b8ec42dca7" alt=""><figcaption></figcaption></figure>

> :pushpin:Click Reset Filter to clear all applied filters and return to the full list.
