Re-assign Account Officer

The Re-assign Account Officer page allows you to transfer all accounts managed by one officer to another. This is useful when an officer is deactivated, changes roles, or when accounts need to be redistributed across your team. This guide will walk you through the full reassignment process.

Accessing Re-assign Account Officer

1. Log into the application using your credentials

2. From the dashboard, navigate to Accounts in the side menu

3. Select Re-assign Account Officer from the dropdown list

Reassigning An Account Officer

1. Click the Select Old Account Officer dropdown and select the officer whose accounts you want to reassign

2. Click Search, the Account Officer Information section populates with the officer's Name, Branch Name, Staff ID, Gender, Phone Number, Supervisor, Status, and Address

3. Click the Select New Account Officer dropdown and select the officer who will take over the accounts

4. Click Search to load the new officer's details

5. Enter a Reason for the reassignment

6. Click Reassign

7. Click "Yes, I want to proceed" to confirm the reassignment, or "No, thanks" to cancel

You can also select multiple officers and reassign their accounts all at once.